Return & Exchange Policy

At Al Hayba Premium Clothings, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns and exchanges.

Return Eligibility

You can return products within 7 days of delivery if:

• The product is unused, unwashed, and in original condition
• All original tags and packaging are intact
• The product was not purchased during a sale (unless defective)
• You have the original invoice/receipt

Non-Returnable Items

• Products marked as "Final Sale" or purchased during clearance
• Customized or personalized items
• Items damaged due to misuse or negligence
• Products without original tags or packaging

How to Return

1. Contact us at +919496817220 or [email protected] within 7 days of delivery
2. Provide your order number and reason for return
3. Pack the item securely in its original packaging
4. Ship the item to the address provided by our team
5. Keep the courier receipt for tracking

Return Shipping

Return shipping costs are the customer's responsibility unless the product is defective or incorrect. We recommend using a trackable shipping service.

Refund Process

• Refunds are processed within 7-10 business days after we receive and inspect the returned item
• Refunds are issued to the original payment method
• For Razorpay payments, refunds typically appear in 5-7 business days
• Shipping charges are non-refundable (unless we made an error)

Exchanges

We offer exchanges for size or color variations subject to availability. Contact us to initiate an exchange. Exchange shipping costs apply.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange for a free replacement or full refund including shipping costs.

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